1. Warranty Coverage

Our 12 Months Warranty covers manufacturing defects only. If a device suffers an internal failure caused by a manufacturing defect, we will repair or replace it at no additional cost.

Pickup & Drop Charges

Pickup & drop is free within the first 7 days of purchase. After 7 days, the following charges apply:

2. What Is NOT Covered

• Water or liquid damage
• Physical or cosmetic wear & tear
• Physical damage (drops, cracks, impact)
• Damage caused by unauthorized repair attempts
• Device modification, jailbreak, rooting or tampering

3. Warranty Claim Process

1. Contact our support via official email or WhatsApp with your proof of purchase.
2. Submit the device for technical inspection.
3. Our technicians assess whether the issue qualifies as a manufacturing defect.
4. If approved, the device is repaired or replaced with no extra service cost.
5. Pickup/drop charges apply for claims made after the first 7 days.

If the issue is not covered, ClickArab may offer a paid repair option, subject to the availability of parts.

4. Additional Terms & Conditions

• Warranty is valid only for the original purchaser and is non-transferable.
• A valid invoice or proof of purchase is required for all warranty claims.
• Cosmetic imperfections present at the time of purchase (minor scratches or marks) do not affect usage and are not covered.
• Warranty does not cover data loss — please back up your data before submitting the device.
• Warranty is void if unauthorized internal repairs, battery replacements or software modifications are detected.
• Replacement devices, if applicable, may be the same model or a model of similar value, depending on availability.

5. Liability Disclaimer

ClickArab is not responsible for:

• Loss of data during inspection or repair.
• Any indirect, incidental or consequential damages.
• Issues arising from customer mishandling or environmental factors.
• Taxes, duties or customs charges for international shipping of warranty claims.