This Privacy Policy sets out the basis on which any personal data — including payment details and other information we collect from you, from other sources, or that you provide to us ("Information") — is handled in connection with your access to and use of ClickArab, our mobile application (together, the "Platform") and our services and applications (together, the "Services").

We understand the importance of your Information and are committed to protecting and respecting your privacy. Please read this policy carefully to understand our practices. By using our Services, you agree to your Information being handled in accordance with this Privacy Policy.

References to "we", "our" or "us" mean ClickArab L.L.C. References to "user" or "you" mean you, whether an individual or a legal entity.

1. Information We May Collect

We may collect and process the following Information about you:

• Information you provide by filling in forms on our Platform, including at registration, co-registrations (such as social media logins), subscribing to our Services, posting material or requesting further services.
• Information you provide when you enter a competition or promotion, or leave reviews, testimonials or feedback.
• Information you provide, or that we collect, when you report a problem with our Platform.
• A record of any correspondence when you contact us.
• General, aggregated, demographic and non-personal Information.
• If you use our mobile application, details about your location and device, including a unique device identifier.
• Details of transactions you carry out and the fulfilment of your orders.
• Details about your device, including IP address, operating system and browser type, and general internet usage collected through Cookies, tracking pixels and web beacons ("Cookies").
• Your email address from a third party, where you have consented to that third party sharing it with us.
• Any other Information we consider necessary to enhance your experience on the Platform.

2. How We Use Your Information

We may use the Information we hold about you to:

• Provide the information, products or services you request, or that may interest you, where you have consented to be contacted.
• Offer location-based services such as advertising, search results and personalised content.
• Carry out our obligations under any contract between you and us, or between you and another entity using our Platform.
• Improve our Services and deliver a better, more personalised experience.
• Present our content in the most effective manner for you and your device.
• Notify you about changes to our Services.
• Administer our incentive programs, fulfil incentive requests, and manage sweepstakes and prize notifications.
• Any other reason we deem necessary to enhance your experience of the Platform.

3. Who We May Share Your Information With

Your Information is an important part of our business, and we share it only as described below, with parties that follow protections at least as strong as those in this policy:

Other Businesses

To deliver our Services, we may work with affiliates and non-affiliated service providers — such as logistics partners, marketing companies and payment processors. These partners may store your Information (for example, in a digital wallet) to make your experience more efficient. They are given only the Information needed to perform their functions, are contractually bound to keep it confidential, and must not use it for other purposes. By using our Platform, you consent to the transfer, storage, use and disclosure of your Information among these businesses, wherever located.

Marketing and Promotional Offers

We may use your Information to share offers, service messages, new features and events that may interest you, through channels such as email, push and web notifications, post, telephone, in-app messages and news feed cards. We may allow advertisers to use your Information to reach their target audience. For certain market research, competitions or promotions, you may be asked to provide additional Information — please review the relevant third party's privacy policy in those cases.

Business Transfers

If we, or substantially all of our assets, are acquired, customer information may be among the transferred assets.

Protection of Our Platform and Others

We may release account and other Information where appropriate to comply with the law and law enforcement requests, and to protect the rights, property or safety of our users or others — including for fraud protection and credit risk reduction. Our Platform may contain links to third-party websites with their own privacy policies, for which we accept no responsibility. Please review those policies before submitting any information.

4. How We Store Your Information

The Information we collect may be transferred to and stored at a destination outside the UAE, and processed by staff working for us or our suppliers outside the UAE — for example, to fulfil your order, process payments or provide support. We store your Information only for as long as necessary to fulfil the purposes in this policy, or as otherwise permitted or required by law. Your Information may be transferred, stored, processed and used by our affiliates and service providers in one or more countries outside your own.

5. Security Measures

We maintain commercially reasonable technical, administrative and physical safeguards to keep your Information secure and to protect against unauthorised access, alteration, disclosure or destruction. For example, we may use encryption during transmission and firewall technology to prevent network attacks. Only authorised employees, contractors and agents who need your Information to perform their services are permitted to access it.

Please also protect yourself against unauthorised access — keep your password confidential and sign off after using a shared device. Because transmission of information over the internet is never completely secure, we cannot guarantee the security of Information sent to our Platform, and any transmission is at your own risk.

6. Accessing and Updating Your Information

You can access a broad range of information about your account and your activity on the Platform to view and, in some cases, update it. This includes:

• Up-to-date information about recent orders.
• Personal details such as name, email, password, communications and personalised advertising preferences.
• Payment settings, including saved card information.
• Email notification settings.

You can opt out of future marketing at any time by updating your communication preferences or using the unsubscribe link in our emails. For the mobile application, adjust your notification settings on your device. Cookies are placed when you log in to give you the best experience; you can disable them in your browser settings, though this may affect how the Platform works. We may retain a copy of your Information, including prior versions, for compliance and record-keeping purposes.

7. Changes to This Privacy Policy

Our business evolves constantly, so this Privacy Policy may change from time to time. We will post the current version on the Platform, and each change takes effect once posted or on the "effective date" we designate. We may send periodic reminders, but you should check the Platform regularly for updates. Your continued use of the Platform after any change constitutes your agreement to the updated policy.