Return and Exchange Policy

ClickArab · UAE

Return & Exchange Policy

Your satisfaction is our guarantee. Here's everything you need to know about returning or exchanging your purchase.

At ClickArab, if you are not completely satisfied with your purchase, we will accept the return of sold product(s) within seven (7) days from the date of collection or home delivery — subject to the terms and conditions below.

📞 Call us+971 56 506 9100 ✉️ Emailsupport@clickarab.com

1 Eligibility Conditions

  • The product must be accompanied by the original sales invoice.
  • The product must be unused and unopened, with all original packaging, accessories, manuals, registration cards, free (FOC)/bundled items, and promotional vouchers included.

2 When Returns Are Not Applicable

  • If the packaging is incomplete, or the product is damaged or scratched.
  • If the device has an activation/password lock, or Find My iPhone (FMIP) / Find My Mobile (FMM) / Find My Device (FMD) is active.
  • If VAT has been refunded against the invoice.
Restocking Fee

If the packaging has minor soiling or has been opened, but the product is not defective — unused, with no visible scratches or marks on the product or packaging — the item may be accepted with a restocking fee of a minimum of 15% (or as applicable) at the time of return or exchange.

3 Dead on Arrival (DOA) & Defective Products

For products that are Dead on Arrival, not functioning as per the operational manual, or falling short of declared specifications, the item will be exchanged or returned. This process can take up to seven (7) business days, and any return or exchange will be completed only after an investigation and technical report.

⚠ Back Up Your Data First

If a returned product contains any data stored in its memory or storage, ClickArab is not responsible for transferring such data to a replacement product, or for the loss of any data remaining on the returned product. Please back up and erase your data before returning any device.

4 Refunds

Products purchased via credit/debit card will be refunded only to the same card used for the original transaction. Service, delivery, and installation charges are non-refundable once performed and acknowledged by the customer.

5 Proof of Delivery (POD)

Customers must inspect the product(s) before signing the Proof of Delivery document and before the delivery agent departs. Any product delivered, signed for, and/or accepted, and subsequently reported as damaged or broken, will not qualify for return, exchange, or warranty terms.

6 Extended Warranty & Shipping Costs

Extended Warranty and Damage Protection Plans are subject to return if the product is returned during the manufacturer's warranty period.

You are responsible for your own return shipping costs. Shipping costs are non-refundable — if you receive a refund, the cost of return shipping will be deducted from your refund.

Store Management will act in accordance with the above policies, and Store Management's decision will be treated as final.